What is your policy on the congestion charges?

Congestion charging Any vehicle movement into, out of or within the marked charging zone ("CCZ") between 07:00hrs and 18:30hrs (Monday to Friday), is chargeable at the rate of £8 per day.

Only one payment per vehicle, per day is required, once the first payment is made, any number of journeys may be made that day into, out of or within the CCZ, by that vehicle. The payment of £8 must be made by 22:00hrs on the day the movement was made; otherwise the charge rises to £10. If that is not paid before midnight, a Penalty Charge Notice will be issued in the sum of £100 (discounted to £50 if paid within 14 days). If the charge is not paid within 28 days, the charge rises to £150.

Further details may be obtained from Transport for London's website: www.cclondon.com.

Your Responsibilities: You must pay for any vehicle movement into, out of or within the CCZ, Where we make a delivery to you, within the CCZ; you must pay the £8.

This covers the first day's Charge. All other days' charges, including the charge for the last day of the hire, are your responsibility. When you pay the charge, you will be given a receipt / transaction number for the payment.

Please retain this number as you will need it in case of a dispute between you and Transport for London ("TfL") You can pay by phone, text, Internet, or pay - point, but you must pay on the day you used the CCZ. If you fail to pay, TfL will send you a Penalty Charge Notice.

It is your responsibility to pay this Penalty Charge. If you fail to pay the charge on the day you used the CCZ, you will also be charged an Administration Fee by us.

What methods of payment do you accept ?

We accept all major credit cards apart from Diners Club. We can also accept debit cards however we are unable to accept payment by American Express, Solo, Visa Electron, Lazer or Cash Plus. We do not accept cash or cheque as a method of payment under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. We are unable to accept 3rd party payments.

What additional costs should be added to my online quote?

All quotes shown online are fully inclusive of VAT, fully comprehensive insurance, unlimited mileage (cars only) and 24 hour breakdown cover. There are no additional costs to pay. Depending on the circumstances of your hire, you may be required to pay out of hours and one way hire charges, but all quotes are calculated with these included. You will not be asked to pay additional costs on arrival. The price you see is the price you pay.

*Please note that above applies to bookings where the vehicle will remain within Mainland Britain throughout the hire. Please see the section on additional costs for travelling outside the country for more information.

What additional services are available?

Additional Drivers are charged at £20 per driver per week or £5 per day for hires of less than 7 days.This is capped at 2 weeks and any further weeks additional driver cover is free. If you require additional drivers, they must be present at the time of hiring and are subject to the same restrictions as the main driver. Charges for additional drivers are payable locally on arrival.

Child Seats: Child seats are available at all locations at a cost of £20 per seat for the duration of the hire. If booking online, please specify the number of child seats required and enter the ages of the children in the additional notes field. Please note that for legal reasons, you are responsible for fitting all child seats yourself.

Insurance excess reduction: You have the option to reduce the excess on your hire vehicle at a cost of £5 per day or £20 per week. This reduces the excess by 50% so if the excess is £500 you will be liable for £250 or if the excess is £1000 you will be liable for £500. The maximum payable to reduce the excess is £80.

* Please note that we do not offer an option to reduce the excess on the Chrysler Voyager. *

What is the insurance excess on the vehicle?

There is an insurance excess on all vehicles on our fleet. For standard vehicles this excess is £500, for all people carriers, minibuses and executive class vehicles, the excess is £1000. When requesting an online quote, the appropriate insurance excess is displayed next to each vehicle. This excess is not taken in the form of a deposit, we will simply take a credit card imprint and ask that you give authorisation that, in the unlikely event of an accident, we may charge your card for the appropriate amount.

* Please note that we require an additional £500 deposit when hiring the Chrysler Voyager vehicle *

Do I have to pay to take the vehicle abroad?

Customers can take our vehicles abroad for an additional charge. If you want to go abroad this should be mentioned at the time of booking with information about the length of time out of the country and the countries you are visiting so as to enable our staff time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by .Customs and Excise. All of this documentation can be obtained from us and customers should contact us for a quote. Please note that some countries are not eligible for this cover.

General information about our cars

How old are your vehicles?

Our fleet is rotated regularly and all our vehicles are under 1 year old with the majority under 6 months.

How often are your vehicles serviced?

Do you have any cleaning charges?

We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would require an additional fee. An example of this would be an instance where you are going to be carrying pets in our vehicle. If in doubt you should contact us prior to your hire commencing.

Do you guarantee a particular model of vehicle?

The vehicles shown on our website are typical of the most common vehicles that we supply. Unfortunately we are not able to guarantee a specific model, only the group of vehicle. In the event that we do not have a vehicle available in the group booked, we will only ever upgrade to the next highest group.

Are there any mileage restrictions?

All our vehicles are provided with unlimited mileage. There are no additional charges to pay for travelling over a certain distance.

What is your fuel policy?

All vehicles are provided on a Like for Like basis. We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a car with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected. 

Do you provide breakdown cover?

We provide full 24 hour breakdown cover at no extra cost. Full instructions are provided with your hire vehicle, telling you what you need to do in the event of a problem occurring with your car.

What do I do in the event of an accident?

In the event of an accident occurring with our vehicle, there are several things that you need to do:

Get the details of the other party.
Contact the accident help line on 0800 107 3779
Inform your local branch
Complete the freepost claim form supplied.

You need to perform the actions above as soon after the accident as possible to avoid any complications with your claim.

Delivery and collection of vehicles

Do you offer delivery and collection?

Delivery and collection can be arranged subject to availability. There is a minimum 3 day hire period requirement for this service (5 days between 1st May and 30th September). If you would like to have a vehicle delivered and collected please contact our call centre to arrange the hire on + 44 (0) 113 387 5866.

What do I have to have with me when I collect the vehicle?

When taking collection of your hire vehicle you need to have the following available:

Driving License: All UK residents must produce a full valid British or International driving licence held for at least two years (If you have a new UK photocard licence you must produce the paper counterpart also) All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided. It is the hirers responsibility to ensure that he / she has the appropriate licence.

Identification: All UK residents must be able to produce a recent utility bill or bank statement and a valid credit, switch or debit card in the name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.

Any additional drivers must be present at the time of hiring and must be able to produce a full valid driving licence conforming to the stipulations above.

What are your opening hours?

Monday - Friday: 07:30 - 18:00
Saturday - 08:00 - 12:30

Do you open on Sundays and bank holidays?

During public holidays we are able to provide airport meet and greet services no additional charge. Please check when booking to see if this service is available.

We are able to offer a meet and greet service at all other airports within our branch vacinity with the standard out of hours charge. Please note that all city locations are closed on public holidays.

Click here for NSW Public Holidays for 2007, 2008 and 2009